Line up five of your best staff. Ask each of them to list your brand promises, in order of priority, or exactly how to handle a customer that is upset.
Chances are, you’ll get five different answers. Multiply that times 100 or 1,000 or 10,000 staff and it will be obvious why remarkable experiences are rare and not common place.
We are in the experience business. We design and deploy services strategies that work, that don’t require a binder, that honor the individual needs of every customer while maintaining repeatable processes that staff can learn in hours and days, not weeks or years.
We also inform the hiring process to make sure that the people coming through the door buy-in to your brand promises. They care enough to sweat through a hot Saturday night when the air conditioner has gone out and still genuinely give a damn about the customer standing in front of them that they can barely see through the sweat.
I.N.S.P.I.R.E your employees, your customers, and your leadership - a simple, aligned service strategy that, when deployed with our team, content and platform, provides a blueprint to remarkable customer experiences.